FAQs/Returns/Shipping

Custom/Return/Shipping Info


How long does it take to receive items purchased?
1-4 BUSINESS DAYS for processing after payment is received. 5-12 BUSINESS DAYS AFTER PROCESSING to receive in mail depending on arrival city & item after processing.
 
Business days are Monday-Friday. Orders made on weekend days will be processed the following Monday. Shipping labels are created before product is shipped most times to organize orders, this does not always accurately reflect shipping status on USPS website. Please do not be alarmed if your items tracking says it hasn’t moved from Charlotte, this is typical.  If you have not RECEIVED your item by the 14th business day please email us. PLEASE UNDERSTAND WE CAN NOT GUARANTEE A SPECIFIC DATE OF ARRIVAL OR DATE ITEMS HAVE BEEN SHIPPED, HOWEVER IF YOU GO BACK TO YOUR CONFIRMATION EMAIL SENT TO YOU DIRECTLY AFTER ORDER WAS PLACED, click on “View Your Order” to retrieve your tracking info.
***If you made a purchase from our website and did NOT receive a confirmation email directly after, but your bank account was debited for the purchase, THE ORDER DID NOT GO THROUGH ON OUR END. In that case, your money will be put back on your account by your bank typically in 3-7 business days***
Can an order be cancelled or altered after it has been made?
Orders that have be completed CAN NOT be cancelled or altered under any circumstances. We do not switch sizes after order is placed. However you can return it if it is NOT an enormous or custom order item. Please follow the returns protocol below.

How do garments fit or run?
Men's are true to size. Women's are true to size fitted/stretchy material. If the items are unisex, women’s please go down a size. For example if you wear a women’s large, buy a medium in our unisex shirts. All shirts are pre shrunk and ringspun.

How do I order a custom product?
Send custom requests to ImLivinB@gmail.com. You will be answered within 24 hours.

What if my package is lost by the post office, I do not receive or is stolen from my door?
ImLivinB LLC is NOT responsible for lost or stolen packages. Once the tracking number states it was processed by the USPS or delivered to the address, it is out of our hands unfortunately and we are not liable to send another package or refund. Please contact the USPS with tracking number and file a claim. 

I ordered an item, then received a discount code after purchase or forgot to enter discount code:
We can not honor discount after purchase is made. 


Return policy: (CURRENTLY THERE ARE NO RETURNS/EXCHANGES DUE TO COVID-19, ALL SALES FINAL)

Items received CAN NOT be refunded or exchanged for different style item, only ImLivinB ONLINE STORE credit, within 4 days of tracking saying delivered. We DO NOT allow returns, refunds or exchanges on Enormous items. They are made per order, please know your size. WE DO NOT ALLOW RETURNS, EXCHANGES OR REFUNDS FOR ANY $12 HOODY, $9 CREWNECK, $3 TEE, 3 for $45 Mystery Crewneck OR FREE TEE PROMOTIONAL SALESAll garments are true to size and fitted. We suggest going up a size if you would are uncertain. We also DO NOT guarantee a perfect match for sneaker. For best results please stop in with sneaker. We do not offer refunds due to the picture online being slightly different color or shade from the item once it arrived. We do not accept returns or exchanges due to customer saying they changed their mind, or no longer wants. We do not accept returns because garments are not the same color as each other. Many times men’s and women’s garments that are the same COLOR maybe a different shade due to the garments coming from different garment manufacturers. We do not allow returns for that.
We do not accept online returns in store. All returns will be assessed a $5 restock fee under all circumstances. Also, we DO NOT PAY FOR SHIPPING YOUR ITEM BACK FOR A RETURN UNLESS THE ERROR WAS OUR FAULT. If you order the wrong size or color etc and wish to exchange, YOU ARE LIABLE FOR THE SHIPPING COST TO SHIP BACK TO US. Please ship item back to our online facility below with a note including with your name, shipping address, order number and the exchange requested below.

CONTACT INFORMATION:
ImLivinB
3010 Monroe rd Ste 103
Charlotte NC 28205
Email: ImLivinB@gmail.com