Shipping/Policy/FAQs
Shipping Info
How long does it take to receive items purchased?
TURNAROUND TIME IS LISTED IN THE ITEM DESCRIPTION. TO RETRIEVE TRACKING, PLEASE REFER BACK TO YOUR ORDER CONFIRMATION EMAIL SENT TO YOUR EMAIL DIRECTLY AFTER ORDER WAS PLACED. Scroll down & click on the highlighted button “View Your Order” to retrieve your tracking info.
Business days are Monday-Friday. Orders made on weekend days will be processed the following Monday. Shipping labels are created before product is shipped most times to organize orders, this does not always accurately reflect shipping status on USPS website. Please do not be alarmed if your items tracking says it hasn’t moved from Charlotte NC or Buffalo NY, orders are waiting to be picked up from our online facility by USPS this is typical. Due to volume of orders, sometimes all orders are not picked up as scheduled because the USPS mail truck can not fit all the packages. If you have not RECEIVED your item after the time explained above, please email us. PLEASE UNDERSTAND WE CAN NOT GUARANTEE A SPECIFIC DATE OF ARRIVAL OR DATE ITEMS HAVE BEEN PICKED UP BY USPS FROM OUR SHIPPING FACILTY.
IF YOU ORDERED SEVERAL ITEMS THAT ALL HAVE DIFFERENT TURNAOUND TIMES, THE ENTIRE ORDER WILL SHIP IN THE TIME FRAME OF THE ITEM WITH THE LONGEST TURNAOUND TIME. FOR EXAMPLE, IF ONE ITEM TURNAROUND IS 5-12 BUSINESS DAYS & ANOTHER ITEM IN YOUR ORDER IS 10-21 BUSINESS DAYS, THE ENTIRE ORDER WILL SHIP 10-21 BUSINESS DAYS.
What if my package is lost by the post office, I do not receive or is stolen from my door, or it is returned to sender do to error in address provided?
ImLivinB LLC is NOT responsible for lost or stolen packages. Once the tracking number states it was processed by the USPS or delivered to the address, it is out of our hands unfortunately and we are not liable to send another package or refund. Please contact the USPS with tracking number to try and locate package. USPS PICKS UP OUR PACKAGES EVERY MONDAY, TUESDAY AND FRIDAY. Please understand mistakes happen with the carrier, if your item has not scanned please give it some time, it is scheduled for pick up.
WE ARE NOT LIABLE TO RESHIP ORDERS NOT RECEIVED DUE TO ERROR IN APARTMENT NUMBER, UPPER/LOWER, ETC NOT PROVIDED ON SHIPPING ADDRESS AT CHECKOUT. CUSTOMER MUST PAY TO RESHIP.
Can an order be cancelled or altered after it has been made?
Orders that have been completed CAN NOT be cancelled or altered under any circumstances. We do not cancel or refund orders due to customer not reading item description or turnaround time information. The top of each page of our website states “Please read item descriptions before ordering” in bold blue highlight. RESTOCK FEE FOR CANCELLED ORDERS CAN BE UPTO 20%-90%. THIS IS UPTO IMLIVINB LLC LEGALLY TO ENFORCE THE CORRECT PERCENTAGE
How do garments fit or run?
Men's are true to size. Women's are true to size fitted/stretchy material. If the items are unisex, women’s please go down a size. For example if you wear a women’s large, buy a medium in our unisex shirts. All shirts are pre shrunk and ringspun. WE ARE NOT RESPONSIBLE FOR GARMENTS SHRINKING, WE RECOMMEND DRY CLEANING OR IF WASHING AT HOME TO HANG DRY. Do not put in dryer for best results. We are not responsible for items not fitting, we recommend going up one size if you are unsure.
I ordered an item, then received a discount code after purchase or forgot to enter discount code:
We can not honor discount after purchase is made.
CONTACT INFORMATION:
CONTACT INFORMATION:
ImLivinB
PO Box 26284
PO Box 26284
Charlotte NC 28221
Email: ImLivinB@gmail.com
Email: ImLivinB@gmail.com
